// Product.
// Work 02
Project Challenges
Access to willing participants for interviews.
Communication breakdown with participants from different countries.
Project Challenges
Access to willing participants for interviews.
Communication breakdown with participants from different countries.
Project Challenges
Access to willing participants for interviews.
Communication breakdown with participants from different countries.
Project Focus
Create a system that guides students as they plan their college careers.
Provide a blueprint for them to interact with and track their progress.
Create information architecture and content strategy for the system.
Schedule testing sessions to understand the flow and site navigation.
Project Focus
Create a system that guides students as they plan their college careers.
Provide a blueprint for them to interact with and track their progress.
Create information architecture and content strategy for the system.
Schedule testing sessions to understand the flow and site navigation.
Project Focus
Create a system that guides students as they plan their college careers.
Provide a blueprint for them to interact with and track their progress.
Create information architecture and content strategy for the system.
Schedule testing sessions to understand the flow and site navigation.
How-Might-We
Gauge students’ interest level in different disciplines?
Help students keep track of their academic progress in an interactive and engaging way?
Provide students with personalised information based on their chosen career paths?
How-Might-We
Gauge students’ interest level in different disciplines?
Help students keep track of their academic progress in an interactive and engaging way?
Provide students with personalised information based on their chosen career paths?
How-Might-We
Gauge students’ interest level in different disciplines?
Help students keep track of their academic progress in an interactive and engaging way?
Provide students with personalised information based on their chosen career paths?
Client
Personal Project
Client
Personal Project
Client
Personal Project
Timeframe
4 Months
Timeframe
4 Months
Timeframe
4 Months
Tools
Adobe Illustrator, pen & Paper, Optimal Workshop, ProtoPie + Figma
Tools
Adobe Illustrator, pen & Paper, Optimal Workshop, ProtoPie + Figma
Tools
Adobe Illustrator, pen & Paper, Optimal Workshop, ProtoPie + Figma
My Role + Skillset
Research, Information Architecture, Content Strategy, Testing (IA, Chalkmark + Card Sorting)
My Role + Skillset
Research, Information Architecture, Content Strategy, Testing (IA, Chalkmark + Card Sorting)
My Role + Skillset
Research, Information Architecture, Content Strategy, Testing (IA, Chalkmark + Card Sorting)
futuring.
futuring.
futuring.
International students face many challenges when choosing a college major in America, including cultural expectations, language barriers, and lack of professional experience. This project explores the concept of an interactive system that will help international students overcome these challenges. The system would also be designed to be engaging and user-friendly.
International students face many challenges when choosing a college major in America, including cultural expectations, language barriers, and lack of professional experience. This project explores the concept of an interactive system that will help international students overcome these challenges. The system would also be designed to be engaging and user-friendly.
International students face many challenges when choosing a college major in America, including cultural expectations, language barriers, and lack of professional experience. This project explores the concept of an interactive system that will help international students overcome these challenges. The system would also be designed to be engaging and user-friendly.
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Introduction
Introduction
Introduction
The project explores different ways to help international students adapt and succeed in the American educational system. The concept of creating an interactive tool has the potential to empower their confidence and help them make informed decisions for college.
international students should have the ability to decide a college major that aligns with their values and not societal standards. The scope of the project will range from prospective students (high school graduates), admitted students (planning to switch majors) and post-grads (new graduates).
This is a brief presentation of the case study and a complete version is available upon request.
The project explores different ways to help international students adapt and succeed in the American educational system. The concept of creating an interactive tool has the potential to empower their confidence and help them make informed decisions for college.
international students should have the ability to decide a college major that aligns with their values and not societal standards. The scope of the project will range from prospective students (high school graduates), admitted students (planning to switch majors) and post-grads (new graduates).
This is a brief presentation of the case study and a complete version is available upon request.
Request Complete Study
//
Request Complete Study
//
75% - 85%
75% - 85%
75% - 85%
of international students choose to pursue American college majors because of the quality of education and future career prospects.
of international students choose to pursue American college majors because of the quality of education and future career prospects.
of international students choose to pursue American college majors because of the quality of education and future career prospects.
-Han et al., 2015, Will They Stay or Will They Go?
-Han et al., 2015, Will They Stay or Will They Go?
-Han et al., 2015, Will They Stay or Will They Go?
Research
Research
Research
There are various reasons on why each student chooses a specific major. These reasons can be influenced by culture, society, politics, psychology or finances. Two issues are explored pertaining to international students namely decision making process and challenges they face. Recommendations are also provided as a starting point for the concept development.
There are various reasons on why each student chooses a specific major. These reasons can be influenced by culture, society, politics, psychology or finances. Two issues are explored pertaining to international students namely decision making process and challenges they face. Recommendations are also provided as a starting point for the concept development.
There are various reasons on why each student chooses a specific major. These reasons can be influenced by culture, society, politics, psychology or finances. Two issues are explored pertaining to international students namely decision making process and challenges they face. Recommendations are also provided as a starting point for the concept development.
Decision Making
Decision Making
Decision Making
Culture Influences
Culture Influences
Culture Influences
Some cultures value a student’s high academic scores.
Flawed educational systems make students travel abroad for better education and career.
International students in collectivist culture choose majors with a successful career path to support their families in the future.
Educational systems in most foreign countries don’t encourage individual thinking and development of innovative ideas.
Some cultures value a student’s high academic scores.
Flawed educational systems make students travel abroad for better education and career.
International students in collectivist culture choose majors with a successful career path to support their families in the future.
Educational systems in most foreign countries don’t encourage individual thinking and development of innovative ideas.
Some cultures value a student’s high academic scores.
Flawed educational systems make students travel abroad for better education and career.
International students in collectivist culture choose majors with a successful career path to support their families in the future.
Educational systems in most foreign countries don’t encourage individual thinking and development of innovative ideas.
Post-graduation Employment
Post-graduation Employment
Post-graduation Employment
International students choose American colleges because of quality of education (84%) and future career prospects (74%).
Most students choose to pursue a STEM major to get an additional 24 months extension on top of their 12 month OPT.
Students take this route in hope of having enough time to acquire professional work experience.
International students choose American colleges because of quality of education (84%) and future career prospects (74%).
Most students choose to pursue a STEM major to get an additional 24 months extension on top of their 12 month OPT.
Students take this route in hope of having enough time to acquire professional work experience.
International students choose American colleges because of quality of education (84%) and future career prospects (74%).
Most students choose to pursue a STEM major to get an additional 24 months extension on top of their 12 month OPT.
Students take this route in hope of having enough time to acquire professional work experience.
Challenges
Challenges
Challenges
Language Barriers
Language Barriers
Language Barriers
Most international students aren’t English native speakers.
International students need to complete English exams such as TOEFL, to be admitted to an American university.
Some can communicate in English but the language spoken in college is fast-paced and more developed.
Language barrier makes these students struggle in coursework and during job interviews.
Most international students aren’t English native speakers.
International students need to complete English exams such as TOEFL, to be admitted to an American university.
Some can communicate in English but the language spoken in college is fast-paced and more developed.
Language barrier makes these students struggle in coursework and during job interviews.
Most international students aren’t English native speakers.
International students need to complete English exams such as TOEFL, to be admitted to an American university.
Some can communicate in English but the language spoken in college is fast-paced and more developed.
Language barrier makes these students struggle in coursework and during job interviews.
Visa Limitations
Visa Limitations
Visa Limitations
Under F-1 American visa, international students can only work on campus a maximum of 20 hours as long as they maintain a full-time status.
Working off campus is restricted unless authorisation is provided by the university.
These restrictions hinder students from getting experience in internships and research opportunities which are already hard to find.
Strict limitations towards international students will impact their readiness for professional work in their careers.
Under F-1 American visa, international students can only work on campus a maximum of 20 hours as long as they maintain a full-time status.
Working off campus is restricted unless authorisation is provided by the university.
These restrictions hinder students from getting experience in internships and research opportunities which are already hard to find.
Strict limitations towards international students will impact their readiness for professional work in their careers.
Under F-1 American visa, international students can only work on campus a maximum of 20 hours as long as they maintain a full-time status.
Working off campus is restricted unless authorisation is provided by the university.
These restrictions hinder students from getting experience in internships and research opportunities which are already hard to find.
Strict limitations towards international students will impact their readiness for professional work in their careers.
Challenges
Challenges
Challenges
Utilise the systems already used in universities to include features specific to international students. It will reduce costs and prevent “redesigning the wheel” but might be impersonal or difficult for the students to navigate.
A personalised interactive tool suitable that utilises edge devices (mobile and tablets) to help students track their progress. This interactive tool will boost their confidence, improve how they communicate and prepare them for their careers.
Utilise the systems already used in universities to include features specific to international students. It will reduce costs and prevent “redesigning the wheel” but might be impersonal or difficult for the students to navigate.
A personalised interactive tool suitable that utilises edge devices (mobile and tablets) to help students track their progress. This interactive tool will boost their confidence, improve how they communicate and prepare them for their careers.
Utilise the systems already used in universities to include features specific to international students. It will reduce costs and prevent “redesigning the wheel” but might be impersonal or difficult for the students to navigate.
A personalised interactive tool suitable that utilises edge devices (mobile and tablets) to help students track their progress. This interactive tool will boost their confidence, improve how they communicate and prepare them for their careers.
Persona (s)
Persona (s)
Persona (s)
Three personas are created in order to include a wide spectrum of users. The personas range from freshmen to post-graduates. I used this approach to make sure that all users will be able to navigate the website and find the information they need. For this teaser I will only focus on one persona and their journey.
Three personas are created in order to include a wide spectrum of users. The personas range from freshmen to post-graduates. I used this approach to make sure that all users will be able to navigate the website and find the information they need. For this teaser I will only focus on one persona and their journey.
Three personas are created in order to include a wide spectrum of users. The personas range from freshmen to post-graduates. I used this approach to make sure that all users will be able to navigate the website and find the information they need. For this teaser I will only focus on one persona and their journey.
Goals
Goals
Change his major to something he will enjoy pursuing as a career.
A resource that will provide guidance based on his interests.
A system that will help him visualise his plans and track his progress especially with the program switch.
Change his major to something he will enjoy pursuing as a career.
A resource that will provide guidance based on his interests.
A system that will help him visualise his plans and track his progress especially with the program switch.
Interests
Interests
Outdoor Activities
Outdoor Activities
Travelling
Travelling
Volunteering
Volunteering
Pain Points
Pain Points
Fears falling behind if he doesn’t choose the right major.
Hard for him to choose his passions since he’s interested in many things.
Fears falling behind if he doesn’t choose the right major.
Hard for him to choose his passions since he’s interested in many things.
Traits
Decisiveness:
Decisiveness:
Planning:
Planning:
Experience:
Experience:
Boris
Boris
After his first year of college in the United States, Boris realises that he isn’t passionate about his degree anymore. He is now trying to switch to a different major and is looking for proper guidance. He plans to make use of resources provided by his university, but he’s open to external assistance.
After his first year of college in the United States, Boris realises that he isn’t passionate about his degree anymore. He is now trying to switch to a different major and is looking for proper guidance. He plans to make use of resources provided by his university, but he’s open to external assistance.
After his first year of college in the United States, Boris realises that he isn’t passionate about his degree anymore. He is now trying to switch to a different major and is looking for proper guidance. He plans to make use of resources provided by his university, but he’s open to external assistance.
Age 20
Age 20
College Sophomore
College Sophomore
Bulgaria
Bulgaria
Free-listing + Concepting
Free-listing + Concepting
Free-listing + Concepting
Since this is an original concept, there was no initial content inventory for me to work on. In order to have something for the site, I started off with a free-listing session. During this session I tried to imagine and take note of all the things potential users would want to see in the site. With this I was able to come up with several keywords, and I used that as a foundation for the project.
Since this is an original concept, there was no initial content inventory for me to work on. In order to have something for the site, I started off with a free-listing session. During this session I tried to imagine and take note of all the things potential users would want to see in the site. With this I was able to come up with several keywords, and I used that as a foundation for the project.
Since this is an original concept, there was no initial content inventory for me to work on. In order to have something for the site, I started off with a free-listing session. During this session I tried to imagine and take note of all the things potential users would want to see in the site. With this I was able to come up with several keywords, and I used that as a foundation for the project.
The list was put together by adding content under major categories which were:
Homepage
Profile
Tests
Resources
Community
Settings
Education
Career
After free-listing, I began putting content together in categories I believed to be suitable for the topics. I then created a mind map to visualise the brainstorming process. After the brainstorming session I was able to clearly decide the location for each item.
The list was put together by adding content under major categories which were:
Homepage
Profile
Tests
Resources
Community
Settings
Education
Career
After free-listing, I began putting content together in categories I believed to be suitable for the topics. I then created a mind map to visualise the brainstorming process. After the brainstorming session I was able to clearly decide the location for each item.
The list was put together by adding content under major categories which were:
Homepage
Profile
Tests
Resources
Community
Settings
Education
Career
After free-listing, I began putting content together in categories I believed to be suitable for the topics. I then created a mind map to visualise the brainstorming process. After the brainstorming session I was able to clearly decide the location for each item.
Sitemaps
Sitemaps
Sitemaps
I used feedback from a card sort pilot test for me to visualise the overall flow of the site. I was then able to categorise the site as task-based, and it includes news streaming (community & articles), and a dashboard. The goal for this sitemap draft was to have a rough idea on how participants will sort cards in the test.
I used feedback from a card sort pilot test for me to visualise the overall flow of the site. I was then able to categorise the site as task-based, and it includes news streaming (community & articles), and a dashboard. The goal for this sitemap draft was to have a rough idea on how participants will sort cards in the test.
I used feedback from a card sort pilot test for me to visualise the overall flow of the site. I was then able to categorise the site as task-based, and it includes news streaming (community & articles), and a dashboard. The goal for this sitemap draft was to have a rough idea on how participants will sort cards in the test.
The pilot card sort gave me a few ideas on renaming some of the items. I also added descriptors to some pre-existing labels to make it easier for participants to sort in the future card sort tests. Some of the changes I made are as follows:
Job Postings > Job Search
Post-grad Coaching > Alumni Coaching
General Advising > Campus employment
Advising Appointments > Appointment Schedule
Discussions > Community Engagement
The pilot card sort gave me a few ideas on renaming some of the items. I also added descriptors to some pre-existing labels to make it easier for participants to sort in the future card sort tests. Some of the changes I made are as follows:
Job Postings > Job Search
Post-grad Coaching > Alumni Coaching
General Advising > Campus employment
Advising Appointments > Appointment Schedule
Discussions > Community Engagement
The pilot card sort gave me a few ideas on renaming some of the items. I also added descriptors to some pre-existing labels to make it easier for participants to sort in the future card sort tests. Some of the changes I made are as follows:
Job Postings > Job Search
Post-grad Coaching > Alumni Coaching
General Advising > Campus employment
Advising Appointments > Appointment Schedule
Discussions > Community Engagement
Before conducting the second IA testing, I decided to make a few changes to the sitemap. I realised that in the last card sort testing and the first IA testing, some items could be added in level 5 categories.
I decided to create new categories and add existing items in them. For example, having only two sections under “Groups/Clubs” namely “My Groups/Clubs” and “Join a Group/Club” will reduce confusion. I also added “Manage Groups/Clubs” as a level 5 category, making it easier for users to find.
I also reworded some of the items to indicate to the user that an action is required. For example, in Career Assessment I changed the test from “View Available Tests” to “Take Assessment Test”.
Before conducting the second IA testing, I decided to make a few changes to the sitemap. I realised that in the last card sort testing and the first IA testing, some items could be added in level 5 categories.
I decided to create new categories and add existing items in them. For example, having only two sections under “Groups/Clubs” namely “My Groups/Clubs” and “Join a Group/Club” will reduce confusion. I also added “Manage Groups/Clubs” as a level 5 category, making it easier for users to find.
I also reworded some of the items to indicate to the user that an action is required. For example, in Career Assessment I changed the test from “View Available Tests” to “Take Assessment Test”.
Before conducting the second IA testing, I decided to make a few changes to the sitemap. I realised that in the last card sort testing and the first IA testing, some items could be added in level 5 categories.
I decided to create new categories and add existing items in them. For example, having only two sections under “Groups/Clubs” namely “My Groups/Clubs” and “Join a Group/Club” will reduce confusion. I also added “Manage Groups/Clubs” as a level 5 category, making it easier for users to find.
I also reworded some of the items to indicate to the user that an action is required. For example, in Career Assessment I changed the test from “View Available Tests” to “Take Assessment Test”.
Testing
Testing
Testing
Three tests were conducted to provide me with feedback and a clear direction for the concept. These tests were card sorting, information architecture and first-click testing. Complete breakdown and collected data from the tests are in the complete case study which is available upon request.
Three tests were conducted to provide me with feedback and a clear direction for the concept. These tests were card sorting, information architecture and first-click testing. Complete breakdown and collected data from the tests are in the complete case study which is available upon request.
Three tests were conducted to provide me with feedback and a clear direction for the concept. These tests were card sorting, information architecture and first-click testing. Complete breakdown and collected data from the tests are in the complete case study which is available upon request.
Card Sorts
Card Sorts
Card Sorts
22
22
Participants
Participants
22
22
Cards
Cards
4
4
Categories
Categories
60%
60%
of the participants correctly placed cards in the “Career Services” category.
of the participants correctly placed cards in the “Career Services” category.
60%
of the participants correctly placed cards in the “Career Services” category.
56%
56%
of the participants were “Unsure” of how to sort certain cards.
of the participants were “Unsure” of how to sort certain cards.
56%
of the participants were “Unsure” of how to sort certain cards.
44%
44%
of the participants correctly placed cards in the “Community” category.
of the participants correctly placed cards in the “Community” category.
44%
of the participants correctly placed cards in the “Community” category.
41%
41%
of the participants correctly placed cards in the “Student Resources” category.
of the participants correctly placed cards in the “Student Resources” category.
41%
of the participants correctly placed cards in the “Student Resources” category.
After running multiple card sorts and implementing feedback, this data was collected from the last card sort testing. The test was a closed sorting and it involved 22 participants. From this test I learnt the following:
It’s important to be clear in the wording to ensure users aren’t confused. Cards that ranked lower in clarity were Connections, Alumni Coaching and Appointment Schedule.
Always provide a time estimate in the beginning for participants to know the entire duration of sorting session. This will help them gauge better the required time.
After running multiple card sorts and implementing feedback, this data was collected from the last card sort testing. The test was a closed sorting and it involved 22 participants. From this test I learnt the following:
It’s important to be clear in the wording to ensure users aren’t confused. Cards that ranked lower in clarity were Connections, Alumni Coaching and Appointment Schedule.
Always provide a time estimate in the beginning for participants to know the entire duration of sorting session. This will help them gauge better the required time.
After running multiple card sorts and implementing feedback, this data was collected from the last card sort testing. The test was a closed sorting and it involved 22 participants. From this test I learnt the following:
It’s important to be clear in the wording to ensure users aren’t confused. Cards that ranked lower in clarity were Connections, Alumni Coaching and Appointment Schedule.
Always provide a time estimate in the beginning for participants to know the entire duration of sorting session. This will help them gauge better the required time.
IA Testing
IA Testing
IA Testing
I used the tree-jack method to test the flow and information architecture of the site. With this method I was able to observe how participants accomplished tasks. Below is the list of tested tasks:
I used the tree-jack method to test the flow and information architecture of the site. With this method I was able to observe how participants accomplished tasks. Below is the list of tested tasks:
I used the tree-jack method to test the flow and information architecture of the site. With this method I was able to observe how participants accomplished tasks. Below is the list of tested tasks:
1.
1.
You're preparing to declare a major and need to take a career assessment test to know what career path to take.
You're preparing to declare a major and need to take a career assessment test to know what career path to take.
1.
You're preparing to declare a major and need to take a career assessment test to know what career path to take.
2.
2.
You need to schedule an appointment for academic guidance.
You need to schedule an appointment for academic guidance.
2.
You need to schedule an appointment for academic guidance.
3.
3.
You're struggling with coursework and you need to find a tutor.
You're struggling with coursework and you need to find a tutor.
3.
You're struggling with coursework and you need to find a tutor.
4.
4.
You want to join a community of like-minded people in your area of study
You want to join a community of like-minded people in your area of study
4.
You want to join a community of like-minded people in your area of study
5.
5.
You plan on transferring to another school and need to access your academic transcripts.
You plan on transferring to another school and need to access your academic transcripts.
5.
You plan on transferring to another school and need to access your academic transcripts.
After several tree-jack tests, the last IA testing concluded with 16 participants. The tasks achieved an overall success of 85% with participants completing a task correctly. The overall directness was slightly lower at 68% with minor backtracking observed from participants
After several tree-jack tests, the last IA testing concluded with 16 participants. The tasks achieved an overall success of 85% with participants completing a task correctly. The overall directness was slightly lower at 68% with minor backtracking observed from participants
After several tree-jack tests, the last IA testing concluded with 16 participants. The tasks achieved an overall success of 85% with participants completing a task correctly. The overall directness was slightly lower at 68% with minor backtracking observed from participants
85%
85%
85%
Overall Success
Overall Success
Overall Success
68%
68%
68%
Overall Directness
Overall Directness
Overall Directness
First-Click Testing
First-Click Testing
First-Click Testing
The Chalk-mark tool in OptimalWorkshop is used to conduct this test. The test measures where the users would click first in order to accomplish the given tasks. The test had 10 participants, and below are sample screens showing each participant’s first-click in response to a task:
The Chalk-mark tool in OptimalWorkshop is used to conduct this test. The test measures where the users would click first in order to accomplish the given tasks. The test had 10 participants, and below are sample screens showing each participant’s first-click in response to a task:
The Chalk-mark tool in OptimalWorkshop is used to conduct this test. The test measures where the users would click first in order to accomplish the given tasks. The test had 10 participants, and below are sample screens showing each participant’s first-click in response to a task:
Create a profile to generate your roadmap.
Create a profile to generate your roadmap.
Create a profile to generate your roadmap.
View your transcripts.
View your transcripts.
View your transcripts.
Find a tutor.
Find a tutor.
Find a tutor.
Task Wireframes
Task Wireframes
Task Wireframes
The initial mid-fi wireframes for this concept are designed in a way that observes how users would accomplish certain tasks. The tasks in the following sample wireframes are based on Boris’ persona who is described as a struggling student.
The initial mid-fi wireframes for this concept are designed in a way that observes how users would accomplish certain tasks. The tasks in the following sample wireframes are based on Boris’ persona who is described as a struggling student.
The initial mid-fi wireframes for this concept are designed in a way that observes how users would accomplish certain tasks. The tasks in the following sample wireframes are based on Boris’ persona who is described as a struggling student.
Prompt
Prompt
You’ve enrolled into an American college and had a successful first year. As a sophomore you’re now struggling a bit with your program and career path. The program you chose to pursue is not as interesting anymore and you are having second thoughts.
You have decided to get some academic advice to consider switching to a different program. To speak with an academic advisor, you would need to make an appointment.
How would you go about scheduling an academic appointment?
You’ve enrolled into an American college and had a successful first year. As a sophomore you’re now struggling a bit with your program and career path. The program you chose to pursue is not as interesting anymore and you are having second thoughts.
You have decided to get some academic advice to consider switching to a different program. To speak with an academic advisor, you would need to make an appointment.
How would you go about scheduling an academic appointment?
User opens website.
User opens website.
User opens website.
User finds “Student Resources”
User finds “Student Resources”
User finds “Student Resources”
User finds “Appointment Scheduling”
User finds “Appointment Scheduling”
User finds “Appointment Scheduling”
User starts by tapping “Start Scheduling”
User starts by tapping “Start Scheduling”
User starts by tapping “Start Scheduling”
User selects a type of appointment to schedule
User selects a type of appointment to schedule
User selects a type of appointment to schedule
User chooses an advisor from the list
User chooses an advisor from the list
User chooses an advisor from the list
Takeaways
Takeaways
Takeaways
After working on this project solo for a few months, I came to a realisation that having a team is crucial. A team will facilitates exchange of ideas and also delegation of responsibilities, whereas in this case, I had to do everything alone.
Additionally, when dealing with a new site or content, it is crucial to free-list, use clear and simple wording, and not assume that users will be able to locate certain items on your screens. Pilot testing sessions will help sort out small issues before the actual testing. It is also important to take good notes throughout the testing phases and store them properly. Last but not least, when creating tasks for first-click testing, it is beneficial to include diverse tasks that span to different screens.
After working on this project solo for a few months, I came to a realisation that having a team is crucial. A team will facilitates exchange of ideas and also delegation of responsibilities, whereas in this case, I had to do everything alone.
Additionally, when dealing with a new site or content, it is crucial to free-list, use clear and simple wording, and not assume that users will be able to locate certain items on your screens. Pilot testing sessions will help sort out small issues before the actual testing. It is also important to take good notes throughout the testing phases and store them properly. Last but not least, when creating tasks for first-click testing, it is beneficial to include diverse tasks that span to different screens.
After working on this project solo for a few months, I came to a realisation that having a team is crucial. A team will facilitates exchange of ideas and also delegation of responsibilities, whereas in this case, I had to do everything alone.
Additionally, when dealing with a new site or content, it is crucial to free-list, use clear and simple wording, and not assume that users will be able to locate certain items on your screens. Pilot testing sessions will help sort out small issues before the actual testing. It is also important to take good notes throughout the testing phases and store them properly. Last but not least, when creating tasks for first-click testing, it is beneficial to include diverse tasks that span to different screens.
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